Shipping policy
1. Shipping Costs
Shipping rates are calculated automatically during checkout based on the size, weight, and destination of your order.
Customers can view shipping costs before completing payment.
2. Free shipping
Orders over AUD $199 qualify for free standard shipping within Australia.
3. Shipping Carriers
Domestic Australian orders are shipped via Australia Post and other selected courier partners where applicable.
Shipping rates are calculated directly based on courier pricing, parcel dimensions, weight, and delivery destination.
4. Tracking
All Australian orders include tracking information.
Customers will receive tracking details once their order has been dispatched.
5. Order Processing & Dispatch
In-stock orders are generally processed within 3 business days (excluding weekends and public holidays) after payment confirmation. Customers will receive a shipping confirmation email once the order has been dispatched.
Pre-order items will be shipped once the stock arrives in our warehouse and the customer has paid the remaining balance. ETAs for pre-order items can be found at product pages.
6. Packaging, Transit Damage or Lost Parcels
Every package is labelled with FRAGILE stickers and is packaged to the highest standards to ensure a safe delivery to our customer.
If an item arrives damaged, customers must:
- Inspect the external packaging carefully
- Take clear photos of the parcel and contents immediately
- Record a full unboxing video showing the unopened package and contents
- Contact us as soon as possible
Please refer to our Refund & Return Policy for additional information regarding damaged items.
Any claims for lost or missing parcels must be submitted within 30 days of the parcel being marked as shipped or collected by the courier. Claims submitted after this period may not be eligible for compensation or replacement.
Not helpful?
Contact us: diecastpal@gmail.com